Getting your order to you quickly and safely is something we take seriously. Here's the lowdown.
Processing Time
We typically process and ship orders within 1 to 2 business days. If you order on a weekend or holiday, the clock starts the next business day. During busy periods — think holidays, big sales, or when a product goes viral on social media — processing might take an extra day or two. We'll always keep you posted if there's a delay.
Shipping Options
We ship within the United States and to select international destinations. At checkout, you'll see the available options for your address, along with estimated delivery times and costs.
For US orders, standard shipping usually lands in 3 to 8 business days after it leaves our warehouse. Expedited options are available if you need something faster. Free shipping kicks in on continental US orders over a certain threshold — you'll see the exact amount at checkout.
International delivery times vary depending on where you are and how long customs takes to clear your package. We can't control customs delays, but we'll give you tracking info so you can follow along.
Tracking
As soon as your order ships, you'll get an email with a tracking number. Use it to check the status anytime. If tracking hasn't updated in a few days, give it a little time — sometimes carriers scan packages in batches, not one by one.
Missing or Delayed Packages
If tracking says delivered but you don't see your package, check with neighbors and your building's mail area first. If you still can't find it, reach out through our contact form and we'll do what we can to help.
If your package seems stuck in transit for an unusually long time, let us know. We'll look into it with the carrier.
Wrong Address?
Double-check your shipping address before you hit submit. If you notice a mistake right after ordering, contact us ASAP and we might be able to fix it before the package ships. Once it's out the door, we can't change the address.